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Find frequently asked questions and answers here.
Frequently asked questions with answers based on users experiences feedback.
LASERBOOST
What is LaserBoost and how does it work?
LaserBoost is the online laser cutting & bending service ready for the 21st century. Upload your parts to our configurator, choose from a large selection of materials, get your price instantly and order instantly. In our facilities, lasers and press brake machines with the highest precision that technology offers, will cut your parts in record time and without delay. All this mixed with worldwide shipping and e-commerce logistics offers you the possibility of manufacturing in the quantity you need in a comfortable way.
I have doubts, how do I contact you?
You can contact us by email, info@laserboost.com or through our contact form.
I don’t have the design file I need, what do I do?
No problem, we are here to help. Whether it’s a cut part or a cut part with bending process, send us the information you have. A hand sketch, a schematic, etc. Our staff will prepare the file for our platform.
Where are you located?
What materials and thicknesses do you cut?
Our service is focused on cutting and bending of metallic materials. You can see our offer of materials, thicknesses and finishes here.
Can I send you a material to get cut my parts from it?
At LaserBoost we work with materials from our certified suppliers. A safe and controlled material ensures a perfectly cutting part with an exceptional finish. If you need a material that is not in our catalog, please contact us.
Can you cut other materials than metals?
Not yet. Our facilities are designed to cut only metal-based materials. You can see our offer of materials, thicknesses and finishes here.
Do you provide quality certificates of the materials?
We are working at the moment to make the download of the certificate of characterization of the material used for your parts automatic, it will be available shortly!
Do you offer any protection or coating of the material? (PVD, Anodized, varnish …)
No, we cannot carry out any protection or coating process at our facilities. We recommend contacting a local supplier.
What are the tolerances of the materials?
All our materials complies with the European standard for the supply of sheet metal for the specific material. You can check them here. Some finishes, such as Brushed, glossy or sandblasting (microblasting) can alter these measurements, others -0.1 / -0.15 mm.
SERVICE
Our service is focused on cutting and bending of metallic materials. You can see our offer of materials, thicknesses and finishes here.
In our configurator we accept parts up to 1000 x 2000 mm. We are able to manufacture parts with sizes from 5 x 5 mm. If you need a larger job, please contact us.
What is the maximum and minimum bending size?
In our facilities we can make folds up to 3000 mm.
We are capable of making folds of 1 mm wide.
If you need a bigger job please contact us.
What cutting tolerance do you work with?
Our cutting equipment has an average tolerance of ±0.15mm for thicknesses up to 3mm. For thicker thicknesses the tolerance is ±0,3mm.
Regarding bending, our global tolerance is ±0.35mm per bend.
We perform periodic calibrations on our equipment to guarantee a total quality of cutting and bending.
What are the material tolerances?
All our materials comply with the European standards for the supply of sheet metal in particular. You can check them here. Some finishes, such as brushed, bright or sandblasted (micro-blasting) may alter these measurements by -0.1/-0.15 mm.
Is there a minimum or maximum number of parts per order?
No, we take orders of 1 to more than 10,000 parts. No minimum order, exactly the quantity you need.
In addition to cutting and bending, do you perform laser engraving, machining or welding?
No, in our facilities we cannot carry out any engraving, machining or welding process. However, we are in contact with a network of reliable suppliers, you can contact us and explain your needs.
How will I receive my parts?
We wrap your parts to avoid movements during shipping, using recyclable materials. The shape of the packaging varies according to the volume of your parts. You can receive your parts inside envelopes, boxes or pallets. All our packages comes with LaserBoost logo outside, making it easy to recognize.
USER ACCOUNT
Can I place an order without having a user account?
Yes, you can place an order without any limitation with no user account, even if you are a company and you need an invoice. In addition, after payment we will give you the option to create an account with your data with just one click.
I don’t remember my password, how do I recover it?
No problem, click here to recover your password.
I want to remove a personal design from my user account, how do I proceed?
If you placed the order with a user account, you must go to the user panel > Designs and click on “Delete” next to the design you want to delete. This process cannot be undone.
Is my personal data safe?
Of course, at LaserBoost we have optimal privacy management, we operate with a high level of security to offer a private user account, secure payments and ultra-encrypted storage.
My user account is not verified. What does it mean?
At LaserBoost you can place orders with no user account. If you want to see your past orders placed with no user account on your current user account, just click on “Send a verification email” button. You will receive an email, click on the “Click Here to Verify Your Email Address” button. All ready.
All Orders, invoices and designs done with the same email account will be recovered.
QUOTES
What is a quote?
A quote is the easiest way to download the price of your project and be able to load it as soon as you are ready to proceed with the order. Load your parts, configure them, click on the bottom “Download quote in PDF” and you’re done. The quote are valid for 1 month from the creation date.
Where can I load my quote to place the order?
You can validate your quotation at the bottom of our parts upload page or by clicking on the orange button at the bottom of the quotation PDF.
My quote has expired. Can I get it back?
No, due to material price fluctuation, we are only able to keep a quote price for one month. To have a the quote valid again, you will have to create it again.
ORDERS AND SHIPPING
When will I receive my order?
Once you have configured yur parts, we show tou available deadlines for the delivery of your order, that is the maximum date on which you will receive it. The delivery date may be altered without prior notice due to causes beyond LaserBoost’s control, such as weather conditions, political situations or other global or local eventualities.
Do you ship to my country?
Yes, we ship worldwide.
I have placed an order but I have not received any confirmation or indication email. How do I proceed?
Check the incoming mailbox of the contact email you indicated, as well as the junk / spam folder. If after 20 minutes after placing the order you have not received any communication from LaserBoost, please contact us here.
I have placed an order with wrong information. What I do?
No problem, contact us here and tell us your order number and the changes you want to make.
CONFIGURATOR AND FILES
What digital formats do you accept?
Thanks to our regular updates, our platform support more different formats every day. You can see all of them, download an example of each one and see information on how to prepare your files here.
More information on how to get your files ready: 2D Guide | 3D Guide
How do I get my files ready for your configurator?
Get your files ready for LaserBoost is very simple, in general terms, your files must be in real scale in millimeters and contain only the shapes to be manufactured (no canvas, indications or dimensions).
More information on how to get your files ready: 2D Guide | 3D Guide
Do you offer wholesale pricing?
Yes, of course. In our configurator you can choose the amount of parts you need, You will see that when the number of units increases, the price per unit decreases, all in real time.
Do my cutting files any drawing offset to archive a better quality and accurate cut? (Kerf)
No, your files must be real scale (1:1) in millimeters and measure exactly the measures you want it to be. So, you will receive your parts with measurements and totally in accordance with your files. For those familiar with the term “Kerf”, this should be set to 0.00mm.
More information on how to get your files ready: 2D Guide | 3D Guide
I have problems uploading a file.
No problem, we are here to help you , contact us here and tell us what is happening.
PAYMENTS
What payment methods do you accept?
During the payment you can choose between payment by PayPal, Card Through PayPal, Visa, MasterCard, Discovery or American Express, as well as Wire transfer.
I will place the order as a company, how do I obtain the invoice?
After placing an order you will receive in your email the order confirmation with the attached invoice, if instantly. In addition, if you have a user account you will find them all in Your Profile > Order and Quotes.
How does the Wire Transfer – SEPA payment method works?
Wire Transfer – SEPA is a regular wire transfer from your bank account to ours through the Stripe platform. Like any other wire transfer between entities, your bank may take up to 3 business days to release the payment and up to another 2 business days to receive the actual payment in our account. Once we receive the payment you will be notified, is in this moment when the production will begin.
To proceed with Wire Transfer – SEPA, choose Wire Transfer – SEPA in the selection of payment methods during the check out.
This payment does not guarantee the delivery deadline, which may take 4 to 6 extra business days.
