Claim Form

If there’s a problem, we’ll solve it together.

Before submitting your claim, it is essential that you follow these guidelines

• Provide clear, specific, and truthful information about the issue.
• Attach high-quality photographs. If the claim is related to measurements, use accepted measuring tools such as a tape measure or caliper.
• In case of visible damage to the package, include images of the packaging before and after opening it, and make sure to note on the delivery slip that the package was received with visible damage.
• If you detect a defect, do not handle or install the parts in your final application until we have assessed the issue.
• Claims are only processed through this form. We do not attend to claims via email, phone, or social media.
• You have 30 calendar days to report quality issues, 2 working days to claim the amount for an unfulfilled express delivery, and 24 hours to report damage or loss during transport. Claims submitted after these deadlines will not be accepted. Please describe the incident in detail to receive a response within a maximum of 3 working days.

Your Data

Name (must be the same as the original order)

Phone (must be the same as the original order)

E-Mail (must be the same as the original order)

Tell us about your case

Order Number:

Affected items and quantity

Problem report

Attach images of the parts, packaging, measurement images, or files.

Indicate how you would prefer to resolve the issue

I'm going to rework the parts on my own.

LaserBoost will review your case within the next 72 hours.
We will offer you a payment adjustment to compensate for resolving the issue on your end.
Subject to conditions.

I prefer a new manufacturing of the parts.

LaserBoost will review your case within the next 72 hours.
We will inform you of the new delivery deadline for the validation of your claim.
Subject to conditions.

I need another solution.

LaserBoost will review your case within the next 72 hours.
Subject to conditions.

I agree with the Terms of service and Conditions

We will review your case within a maximum of 48 hours.
To expedite the process, we prioritize claims submitted through this form over calls, emails, or other means.